Frequently Asked Questions from Owners

How long does it take to start managing the property?

We begin managing the property within the first 24 hours after signing the contract.

How long does it take to find tenants?

We cannot provide a specific time frame, however, our goal is to find a suitable tenant as soon as possible.

How do the application fees work?

All prospective tenants must pay our application fee. We use this fee to enable credit checks.

What is the process of determining my property's rent?

We'll use practical tools and result-oriented strategies to determine the proper rent for your property. This involves conducting in-depth research of the current market, which allows us to create highly competitive rent prices.

How do you collect the rent?

We have different payment methods tenants can use including paying by mail, office delivery, or making online payments.

I prefer direct deposits. Is it possible?

Yes, we can agree to make direct deposits to your preferred bank account.

Do you screen tenants?

Yes, we screen all the prospective tenants. The screening process checks a prospective tenant’s criminal history, credit score, and employment status. We use this test to lower the risk of allowing problematic tenants to rent our client’s properties.

Can I keep my current insurance?

Please check with your insurer to make sure that you have the correct type of coverage. Before we begin managing your property, we will need to see proof of your insurance. Your insurance won't cover the tenants' personal belongings which is why all of our renters need to have their own adequate renters insurance.

What does a tenant have to do prior to moving in?

First, the tenant must successfully pass our screening process. When they pass, they will need to pay the security deposit in full and set up an appointment to sign the lease agreement. They need to read through the entire legal document and agree to all the terms. The payment of any extra fees will be settled when signing the lease agreement.

What is your move-out process?

When a tenant moves out, we will inspect the property's condition thoroughly. If there are any damages, we will send the tenant a notice regarding the fees that will be withheld from their security deposit and the reasons why. If there is no damage, they will receive the return of their security deposit in full.

What kind of inspections do you conduct?

We conduct move-in and move-out inspections. We can do more inspections at our client’s requests to ensure their property remains in good condition.

How are the utilities organized?

When a tenant moves into the property, all utilities will be under their name. All the owner's utilities are separate and under the owner’s names. These utilities get submitted to the office for payment. Your regular financial statement will include utility invoices.

What if my tenant doesn't pay rent on time?

Our lease agreements contain strict rules regarding rent payment delays and failures. Tenants have to quickly pay the late fees after receiving a late payment notice. Continued payment defaults will result in eviction.

What's your policy for property damage?

We will repair all damage using our licensed and professional partners. We'll begin repairs at the earliest moment possible. We complete all maintenance and repairs using high-quality contractors and vendors at their best price.

Which reports can I access?

You can access a multitude of reports using your online owner portal. These reports include regular financial statements regarding your income and expenses.

Is it a good idea to welcome pets or smokers?

You re not obliged to allow pets and smokers. When it comes to pets, you should keep in mind that being too strict could cost you a considerable amount of prospects, as many people have pets.

We forbid smoking in all the rental properties. If we find evidence of smoking, the tenants will have to pay for any relevant damages.

Does hiring a property manager lead to loss of all control?

No, you can still have a say in every decision that is made regarding your property. You can also choose how much you want to be involved in smaller-scale choices.