Frequently Asked Questions from Tenants

How can I submit a rental application?

To submit a rental application, you must be at least 18 years old. You can visit our office to pick up an application.

Is it possible to apply for a property that I haven't viewed?

No, you can only apply for a property that you have viewed. We understand that you may not have time to view the property. In this case, you should arrange for a friend or family member to view the property on your behalf. You need to view the property to make sure it matches your personal expectations and needs.

How can I visit a property?

Call the number on the listing directly or call our office directly. After receiving your request, we'll quickly organize a property viewing.

Do I have to sign a lease agreement?

Yes, you have to sign a lease agreement either online or offline by appointment. The majority of our properties come with a 12-month lease period. The agreement states the responsibilities of both the landlord and the tenant for the duration of the lease agreement period.

What is your security deposit policy?

Our security deposit is equal to one month's rent. Tenants will need to pay the full amount before moving into the property.

How do the rent payments work?

Rent is due on the first day of every month. We offer a variety of payment options. Tenants can choose to:

  • Pay online through their tenant portal.
  • Mail the rent payment directly to our office. Tenants should indicate their address and unit number on the money order memo if they choose to do so.
  • Use PayNearMe to pay at an available retail location
  • Automate their payments through their bank.

Please note that we do not accept cash payments due to security reasons.

When do you increase the rent?

Rent increases typically happen after the lease term expires. Of course, the price does not always increase. Our analysis accounts for the property owner's requests and relevant market conditions.

What could I do to waive the late rent fees?

We cannot waive any late rent fees. Our late charge policy complies with Fair Housing Laws. We treat all tenants equally.

What happens if I can't pay the rent on time?

Immediately call our accounts receivables department.

Am I allowed to have a roommate?

Yes, but every roommate needs to submit a rental application form and go through our screening process prior to moving in. Skipping any of these steps violates the lease agreement and could lead to termination.

What kind of situations are considered emergencies?

Emergencies are situations that pose a threat to human lives or will cause serious property damage. For example, a burst pipe flooding the property and a broken heater during the cold season.

What is your pet policy?

The pet policy depends on the terms in the lease agreement for each property. If you already have a pet and are planning on getting another, please call our office first. We will process every request separately depending on the lease terms.

Can I change the locks?

No, changing the locks violates the terms of the lease agreement. It's possible to install new locks, but you have to request them through our office.

Can managers and staff enter my home when I'm not there?

If there's a need to enter the property, we'll notify you beforehand. Regular maintenance is preferably carried out while you’re at home. In the case of an emergency or a property inspection, managers and staff may enter the home when you’re not there.

Do I need renters insurance?

Yes, all tenants need to have renters insurance before moving in. You have to show confirmation of this before receiving the keys and moving into the property.